Dorset’s The Adam Practice partnered with Klinik to ensure that any patient who needed an appointment urgently was able to get one – and that no patient had to wait longer than was absolutely necessary.
Following a comprehensive onboarding, The Adam Practice has met that goal, with all enquiries provided with an outcome in 5 days, or same day if urgent. Patients now wait just two weeks for routine appointments – a two-thirds reduction. Staff capacity has been boosted too, with a 20% reduction in inbound phone calls, and significantly fewer extra appointments added to the rota every week.
Carolyn Hattersley, Executive Manager, shares how “Klinik has been a game changer for us to be honest, we're able to customise it to our own needs
Learn how the Adam Practice used Klinik to reexamine patients’ experience – and continue to do so with Klinik’s support.