Knowle House Surgery in Plymouth, Devon explains how Klinik helped to effectively navigate the challenges of delivering efficient and equitable healthcare.
Embracing Klinik's technology, Knowle House Surgery has seen a 20% reduction in clinical enquiries over the phone, and a 30% increase in patient enquiries made online. The platform effectively handled escalating appointment requests, increasing capacity and refining efficiency.
Sarah Cousins, Practice Manager, shares how “We now gather enough information 99% of the time from Klinik so we don’t have to waste time and repeat ourselves.”
Learn how Knowle House Surgery has incorporated a central triaging team through Klinik’s innovative hub model, which is at the heart of the streamlining process.