Watch the NHS Confed video: The use of Klinik's AI triage solution
Three GP leaders share their experience of using Klinik's AI triage and patient flow management solution in meeting demand.
A system with direct impact
Martin Eades, Managing Partner, Priory Medical Group:
“In 3 months using Klinik, our team had 8,000 more patient contacts in the same period a year before with the addition of no extra clinical resources."
“Our telephone calls, which once accounted for 99% of all patient contacts, is now at 30%, which also releases time for our call handling team to educate our patients”
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“Staff morale has improved. Clinicians are much happier. They are not having urgent sessions full of routine conditions or other things that really shouldn’t be in there”
Moving from unknown, to known, to managed demand
Martin Eades:
“Prior to using Klinik we were running at approximately 14 to 21 days for a routine appointment, and we are now at 5 to 7 days”
“We had to engage in a demand transformation process whereby we moved from unknown demand to known demand and then through to managed demand …. We wanted the right patient to be seen at the place at the right time”
“By using the AI in a consistent total triage system we got real data showing us when and where patients were contacting us, what there issues, were be it clinical or non clinical and this was the golden bullet that we needed in order to shape both our clinical and workforce teams going forward”
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“The workflows have been defined by consultation with clinicians and also with patients. By using these, patients can get to the right clinician or the right team, if it is a non-clinical team, at the first point of contact, which has created huge efficiencies in the system”
AI analyses symptoms and assesses urgency
Dr Adam Ellery - GP and Chair Kernow Health
“We are able to identify the individuals who do need to be seen and the triage element has helped the doctors to identify which individuals need more time.”
We haven’t had to reduce face to face contact time. Klinik has facilitated that each patient can be seen for 20 minutes”
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“Our staff have thoroughly enjoyed the concept of utilising Klinik, especially the navigators, who can navigate the calls to a physiotherapist, community nurse practitioners, social prescribers, community pharmacist, etc, which has helped reduce our stress on the front”
Improves GP access and patient satisfaction
Dr Satpal Shekhawat - GP and Clinical Director for North Lincolnshire CCG
“We want all hours care, and if you integrate the system, our ambition is that in weekends or outside office hours if patients need help and they can be redirected to out of hours service then they don’t have to cue up for Monday."
Learn how Klinik has helped other healthcare centres:
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